8x8 Cloud Contact Centre

 

8x8, the top tier Gartner leader has arrived in Australia.

Providing award-winning cloud contact centre solutions in one virtual PABX, 8x8 is a subscription based platform with high-end functionality.

8x8 virtual contact centre provides everything you need all in one place. The solution suite combines industry-leading contact centre capabilities together with workforce optimisation, advanced business phone and collaboration services and unified communications. 

Book in for a pre-demo consultancy today

Engage with Syndeticom to help your organisation understand the tangible cost and functionality benefits 8x8 has to offer. Our staff credentials speak of engagement and deployment of contact centre solutions at over 200 small to medium contact centres, and our support services are renowned. 

Book in for a pre-demonstration consultancy today. Our team will consult with you on a solution that fits your business needs.

E: sales@syndeticom.com.au

P: +61 (02) 9430 9800

 

Discover more about 8x8 Virtual Contact Centre

8x8 Virtual Contact Centre Features

CONTACT CENTRE

Skills-based Routing

Interactive Voice Response (IVR)

Virtual Contact Centre Call Recording

Audio Production Store

Virtual Queue

Personal Agent Connect

 

MULTI CHANNEL

Multi Channel

Proactive Chat

Web Callback

Social Media Customer Service

Co-browsing

SUPERVISOR / AGENT TOOLS

Agent Console

Agent Supervisor Tools

Computer-Telephony Integration (CTI)

FAQ Knowledgebase

 

REPORTING AND MONITORING

Real-Time Monitoring

Virtual Contact Centre Analytics

Historical Reporting

 

DISASTER RECOVERY

Contact Centre Continuity

CRM INTEGRATIONS

Salesforce Integration

Zendesk Integration

NetSuite Integration

Hosted Microsoft Dynamics Integration

8x8 CRM

 

WORKFORCE OPTIMISATION

Quality Management

Workforce Management

Expert Connect

 

 

Multiply Agent Productivity

Agent-related expenses make of 75% of the cost of running a contact center. With capabilities and tools from 8x8, it’s easy to maximize the value your agents bring to your business.

With 8x8 you can:

  • Gain continuous insights into agent performance and contact center operations.
  • Resolve agent performance issues and speed up agent onboarding with targeted coaching and training.
  • Boost contact center efficiency with powerful scheduling, forecasting and reporting.
  • Empower agents to easily manage their customer interactions.
  • Oversee every important metric in your contact center.
  • Put customer information at the agent’s fingertips.

 

Book in for a pre-demo consultancy today

Engage with Syndeticom to help your organisation understand the tangible cost and functionality benefits 8x8 has to offer. Our staff credentials speak of engagement and deployment of contact centre solutions at over 200 small to medium contact centres, and our support services are renowned.

Book in for a pre-demonstration consultancy today. Our team will consult with you on a solution that fits your business needs.

E: sales@syndeticom.com.au

P: +61 (02) 9430 9800

Enhancing Customer Experience

Watch these fun videos to discover how 8x8 helps increase agent productivity and grow customer loyalty.